Frequently Asked Questions

Can I have the uniforms sent to my home? I am happy to pay for shipping.

SAS currently does not offer home delivery services. All orders has to be picked up at the Eagle Stop. For families with younger students (Pre-School through Grade 5), keep an eye out for the Backpack Delivery option which will be available soon.

(New) Home delivery is now available at a flat rate of $10.00 per order.

If you are not making home deliveries, why did I have to include my billing address and why did PayPal's email display a delivery address?

PayPal collects billing address as part of their policy to ensure transactions are not fraudulent. Additionally, when paying by PayPal as a registered user, the PayPal receipt includes a registered billing/shipping address which we are unable to remove.

(New) Home delivery is now available at a flat rate of $10.00 per order.

What is the Backpack Delivery option?

The Backpack Delivery is a service whereby families of young students may complete an order online and request to have the uniform sent home through the student's backpack. When an order is packed and dispatched to the Division's office, the receptionist will arrange for the order to be picked up and handed over to your child. This service caters to students attending Pre-School through Grade 5. Fulfillment will take 3-4 business days.

When making an exchange, why is there a need to do a credit card refund and then a brand new purchase?

For online purchases made by a credit card, any returned product(s) automatically triggers a corresponding refund to the customer by PayPal. Consequently, we are unable to use the "credit" from a returned product towards the new sales (exchange) as the credit / refund is automated. If your sale was made at the Eagle Stop using cash or SASCard, we will be able to perform a more seamless and hassle free exchange. 

We are pleased to announce that exchanges are now possible without the need to cancel and re-order. Should the value of your new purchases be lesser than the previous order, the system will refund the excess to your credit card.

However, should the value of your new order exceeds the previous order, a top-up may only be accepted in the form of cash / checks and / or SASCard funds.

The uniform I need is currently out of stock. Can I make an advance reservation?

When the inventory is unavailable, the system does not allow an order to be processed. Please visit the online Eagle Store and check on the availability. For major re-stocking exercises, we will inform the community through official channels such as the eNews.

What is your Return and Refund policy?

Returns / Refunds / Exchanges has to be performed at the Eagle Stop. All refunds will be made in the original form of payment. To make an exchange, the system will accept and execute an automated refund for the returned merchandise. New charges will be due for the new / exchanged merchandise. 

All merchandise has to be (1) unworn, (2) unwashed, (3) in its original packaging, (4) with tags still attached. Request for refunds or exchanges has to be completed within 14 days from the original purchase date.

(New) The Exchange and Refund policy has been temporarily amended to reflect the Covid-19 challenges. Please refer here for the full policy details.

Can I make multiple exchanges?

Only 1 exchange is allowed per sales order and rolling exchanges are not allowed. If you think you might need to make additional exchanges, please inform our staff and request a refund (subjected to the Refund policy) followed by a new purchase instead. This will allow you to have 14 days of Return / Refund / Exchange from the date of the new sales order.

We are a new family. Can I buy the uniform online now and pick it up when the school starts?

We discourage families from placing advance orders if they are unable to collect their purchase within 14 days. This is to ensure that your protection afforded by our 14 days Refund / Exchange policy is not voided which commence from the date of your purchase. New families should also try the uniforms for comfort and proper fitting before committing to a purchase.

(New) The Exchange and Refund policy has been temporarily amended to reflect the Covid-19 challenges. Please refer here for the full policy details.

What if I can only pick-up the uniforms after 14 days?

We do not recommend placing an order if you are unable to collect your purchase within 14 days. This is to ensure that you enjoy the protection of the Refund / Exchange policy which starts from the date of your online purchase.

This practice helps reduce unnecessary purchase-refunds and depriving other families access to existing inventories.

(New) The Exchange and Refund policy has been temporarily amended to reflect the Covid-19 challenges. Please refer here for the full policy details.

What if I lost my receipt?

The receipt allows the staff to retrieve the correct sales record and perform the refund. Without the receipt, the staff will be unable to accept the returned merchandise.

(New) Our team can now retrieve most uniform sales order without a physical receipt and we will do our best to assist you.

Where can I find more information on the uniform sizing?

You may find more information about the SAS Uniform here.