Frequently Asked Questions (FAQ)
Delivery Services:
Would it be possible to have the uniforms sent to my home?
Eagle Stop now offers home delivery at a flat rate of $10.00 per order.
If you are not making home deliveries, why did I have to include my billing address and why did PayPal's email display a delivery address?
Eagle Stop now offers home delivery at a flat rate of $10.00 per order.
Regardless of the method of collection or delivery(Store Collection/Backpack Delivery/Home Delivery), PayPal collects billing addresses as part of its policy to help prevent fraudulent transactions and to provide protection for both the buyer and the seller.
What is Backpack Delivery option?
Backpack Delivery is a service available only for Early Learning Center (ELC) and Elementary School (ES) students (Grade Preschool to Grade 5).
Once an order is received and packed, it will be delivered to the respective Division Office. The receptionist will then arrange for the order to be picked up and handed over to your child.
Please note that delivery may take up to 3 to 4 working days.
Return, Exchange, and Refund:
If the uniform I need is currently out of stock. Can I make an advance reservation?
Advance reservations for out-of-stock items are not permitted. Kindly visit the Eagle Stop online store to check item availability.
What is your Return, Exchange, and Refund policy?
For more information on our return, refund, and exchange policy, please visit this link.
Can I make multiple exchanges?
No, please note that only one exchange per item is permitted within a single sales order.
Orders & Purchases:
We are a new family. Can I buy the uniform online now and pick it up when the school starts?
We kindly discourage families from placing advance orders if they are unable to collect their purchases within 14 working days. This is to ensure that the protection offered by our 14 working day Refund and Exchange Policy, effective from the date of purchase, is not voided.
We also recommend that new families try on the uniforms for comfort and proper fit before making a purchase.
What if I can only pick-up the uniforms after 14 working days?
We do not recommend placing an order if you are unable to collect your purchase within 14 working days. This is to ensure you can fully benefit from our Return, Exchange, and Refund Policy, which begins on the date of your online purchase.
This practice also helps minimize unnecessary refunds and ensures that other families have fair access to available inventory.
What if I lost my receipt?
Our team can now retrieve most uniform sales orders without a physical receipt, and we will do our best to assist you.
However, we strongly encourage customers to retain their receipts, as not all orders may be retrievable through our system if information is missing. Keeping your receipt helps ensure a smoother and faster return, exchange, or refund process.
Uniforms:
Where can I find more information on the uniform sizing?
You can find more information about the SAS Uniform here.